We do not bill insurance for office visits. We can submit a prior authorization to your insurance for brand name semaglutide and tirzepatide. In order for this to be approved, your employer must opt-in to weight loss coverage. Weight loss coverage is employer specific. You can call the number on the back of your insurance card or contact HR to see if you are opted-in to weight loss coverage. We are experts in prior authorization paperwork and will complete this promptly and accurately. Each insurance has different requirements you must meet to quality for medication. There is a nationwide shortage for brand name semaglutide and tirzepatide, and you may have trouble at times finding it at a local pharmacy. We can help navigate this process.

Yes! Navigating the PA (prior authorization) process through insurance can be time consuming and complex, this is one of the areas where our office shines. Compared to a traditional office where support staff completes PAs, our providers actually complete these. Having these completed by a provider significantly increases your chance of approval. We have a 1 week turn around time on PAs. Most PAs we can complete within a couple of days after they are initiated.

We currently serve Washington and Florida residents. We cannot see patients who are residents of others states, just WA and FL. For more information about our out-of-state Telehealth provider status for Florida, you can visit https://flhealthsource.gov/telehealth.

We have recently implemented a 24 hour cancellation policy for new patients due to a high volume of new patient no shows and last minute cancellations. When you make a new patient appointment, 45 minutes of time is reserved just for you. New patient cancellations made less than 24 hours in advance or no shows are now subject to a $25 cancellation fee.

Yes, our online payment system accepts HSA/FSA cards. We can provide an itemized invoice or superbill to submit to your HSA/FSA. If a LOMN (Letter of Medical Necessity) is needed, we can also provide this.

At the time of your appointment, you will get a text message with a secure video link. Simply click the link and your televisit will begin. If you are having trouble connecting, please call us at 360-800-9820.

We have a dedicated receptionist answering our phones between the hours of 8AM-4PM Monday-Thursdays PST. We are closed on Fridays. We also see patients on Wednesday evenings outside our normal business hours to accommodate for those who cannot be seen from 8-4.